Refund and Return Policy

1. Return Eligibility

We accept returns within 14 days of delivery. Items must be in their original, unworn condition, with all original packaging, tags, and warranty cards intact.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at chris@yonglongbai.com.
2. Receive a Return Authorization (RA) number from us.
3. Package the item securely with its original packaging to prevent transit damage.
4. Ship the item back to our designated address.

3. Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to your original payment method.

4. Shipping Costs

Original shipping costs are non-refundable.

• Defective or Incorrect Items: We will provide a partial or full refund without requiring a return.
• Customer Preference (Buyer's Remorse): For international returns due to personal reasons (e.g., changed mind, wrong size), the customer is responsible for the international return shipping costs.

5. Alternatives to Return (No-Return Refund)

To save you the hassle and high cost of international shipping, we offer flexible alternatives for eligible items:

• Partial Refund: Keep the item and receive a 10%-30% refund.
• No-Return Refund: For items valued under $10, we may issue a full refund without requiring a return.
• Replacement: For defective or incorrect items, we can also offer a free replacement.

6. Customized Items

Customized or personalized items (e.g., custom engravings) are not eligible for return unless they are defective or incorrect.

7. Contact Us

For questions about returns or refunds, please contact us at:

Email: chris@yonglongbai.com
Phone: +86 13510335884